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FAQs

We hope you’ll find the information you’re looking for on this page, but if not feel free to contact us at any time.

What is Nova Octo?

Answer

Nova Octo is a platform for the fashion conscious, socially responsible woman. Our aim is to give longevity to beautiful runway looks and to change the traditional cycles of the fashion industry that see a garment lose its value simply because of seasonality. We value our designers as well as their beautiful creations and we hope for these to be experienced and never forgotten. But looking great isn’t all that we stand for – we encourage our customers and followers to “do good” by helping us give back to important causes that affect our planet and the people with whom we share it.

How is Nova Octo different?

Answer

Nova Octo is not an online store, or like any other retail or rental business. It is a curated archive for new season, past season, and vintage looks. Every piece available on our website or in our showroom is unique and has been carefully selected by our in-house team, so you can be sure to find something extra special for your event. The aim is to bring beautiful occasion wear pieces back to life time and time again, and in doing so give back to important causes concerning the environment, education, and human rights. We stand by the motto “Looking great, doing good.”  

How do I book an appointment with a Stylist?

Answer

If you wish to schedule a complimentary fitting with a stylist, you can do so by calling us at +1 212 219 2288 or by emailing stylist@novaocto.com. While we recommend making an appointment, they are not necessary and you are welcome to visit our showroom anytime. 

Visiting our showroom?

Answer

Our showroom is located at 88 Laight Street, New York, NY 10013. We're open  Monday-Friday  from  10am to 6:30pm and Saturday from 11am to 5pm. Upon request we can accommodate Sunday fittings. Reservations for Sunday appointments require a $35 deposit, email stylist@novaocto.com  or call +1 212 219 2288 to make arrangements.

How long is the rental period?

Answer

Rental periods are four days long. Items are received on the first day of your rental and should be returned on the fourth. If your rental period ends on a Sunday or holiday, you may return the following day without incurring a late fee. 

If you wish to reserve an item for longer than four days, please contact our styling team for more details. 

How can I know for sure that the item will fit?

Answer

We display as much information as we can on our site to make sure that you can find the perfect fit for you, and our Style Consultants are always available to answer any questions. However, if you receive an item and it does not fit please contact us immediately and we will do our best to offer a solution.

Why can’t I find my size?

Answer

Many of the styles that we carry are unique, or hard to find, so we aren’t able to offer a full size run for every single style. Our goal is not to be like any other retail store, as we aim to offer a library of unique and special items that no one else will be wearing. We are confident that we will be able to offer you a wide selection regardless of your size. We’re still a very young company and we are growing our curated collection, and we would love your feedback on what you feel is missing in your size.

How often are new items available?

Answer

Because we offer items that to us are “seasonless” we don’t follow the cycles that a store would. We will add new items to our selection when we find the right ones for us, and most importantly for you.

Do you offer alterations?

Answer

We offer temporary alterations to the hem and straps on items when this is possible. This is not available on all garments - even small alterations will have permanent effects on certain fabrics. 

Our stylists can assist in how to properly measure yourself, so that our tailors can make requested alterations. We work with highly skilled tailors in various US cities. If you would prefer to find a local option, please contact us. 

If any irreversible or unauthorized alterations are made, or any damages occur to the garment, you will be charged the full retail value of the item.

Do I have to iron or steam my item?

Answer

Every piece we send out is placed in protective garment bags and tissue paper to avoid wrinkles. Fabrics have a life of their own so some might require steaming upon arrival. Please use a steamer on low heat and do not place the steamer too close to the fabric.

What are my shipping options?

Answer

We ship across the United States. For International orders, these need to be arranged directly through our styling team.

  • If you are based in NYC, your rental can be collected in our showroom or sent via courier service for a flat rate of $35
  • For orders outside of NYC, your rental will be shipped via FedEx for a rate of $50 round-trip. Overnight and rush shipments may incur additional charges.

Do you offer same-day delivery?

Answer

If you are based in the NYC area, and order your piece by  3pm  we will have this delivered to you by end of day (8pm  latest). You may order a same-day item after 3pm, but please note that you will be responsible for the collection from our showroom before 7pm. If you are based out of the state of NY we can provide next-day delivery as long as the order has been submitted by 1pm EST, however this will be at a higher shipping cost.

How do I return an item?

Answer

Detailed instructions for returning your rental will be included in your shipment. We kindly ask that you send the item back to us exactly as it arrives—complete with the original packaging. Should you misplace your return label, please contact us and we will gladly provide a replacement.

  • If you are shipping your return via FedEx, to ensure items are received on time we recommend postmarking your shipment by 1pm on the final day of your rental period. Any items returned late will result in a late fee of $100 per day.
  • If you collected the item from our showroom the default return method would be return it to our showroom before 6.30pm on the final day of your rental period. You may also contact us to arrange a courier collection but this will be at an additional fee.

We appreciate that you know how special the item is and, as we go through great lengths to ensure its protection, that you will package it with extreme care.

What does the insurance fee cover?

Answer

We are aware that small signs of wear might occur to an item during a fun night, hence the insurance fee to ensure that your item is covered. This fee is for minor repairs and will not cover significant damages caused by neglect. 

If a piece is returned to us showing severe damages, stains or tears, or is lost when in your possession, you will be charged the full retail value of the piece.

How can I cancel my order? 

Answer

For assistance canceling your order please contact our styling team at +1 212 219 2288 or stylist@novaocto.com

Online or showroom orders canceled over 10 days prior to your rental period will result in a complete refund in the form of your original payment. Cancellations made fewer than 10 days before your rental period will result in a credit of the full rental value, unless alterations have been requested. No credits or refunds will be given for any altered garments. 

Can I edit my order after I place it?

Answer

To edit your order please contact us by email or phone.

How does the referral program work?

Answer

After you’ve placed an order with us, you may receive a $50 credit to be applied toward future rentals when someone you refer to Nova Octo places an order. All they have to do is tell our stylists your name or email and we’ll let you know when credit has been added to your account. The offer can be redeemed towards any rental.

What is your Bridal promotion?

Answer

We like to make things easy for our brides – from selecting the perfect dress to earning cash back. Clients who rent a Nova Octo look for their special day can refer their friends and family to us for their wedding day and for every rental made using her referral code our bride will receive a $50 refund. An individual code will be created for each bride who wishes to participate in the promotion.

The item I received doesn't fit. What next?

Answer

If the item you rented doesn't fit, please contact our Styling Team within 24 hours after delivery and we will find you an alternative solution or offer you a refund. 

How do you donate to charities?

Answer

When you order an item you may select your preferred cause or organization out of those that we choose to sponsor. We vow to donate 15% of proceeds for each transaction to the cause or organization that you selected. We also contribute throughout the year with regular monetary donations, dressing attendees of charity galas and offering fitting experiences for chosen members of a charity.

Can I offer my items to Nova Octo and make these available for rent?

Answer

We are always looking to acquire special pieces to add to our library. Please note that every item will need to be inspected by our experts. You can email stylist@novaocto.com for more information.